Technical & Application Specialist - Boiler Group

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Scope of Position:

Responsible for having a deep and technical understanding of our existing product offerings and new model introductions. Will assist our customers' with application related questions and troubleshooting. Must have the ability to use this knowledge to assist the Boiler Group in all aspects of our business which will include on-site and in-house product and technical training.

Essential Duties and Responsibilities:

List what the person must do to perform the job to meet the standards.

Provides technical and application assistance to our customers via phone, email and virtual meetings for RBI Water Heaters, KN & Smith Series commercial boilers
Works with Engineering, Product Management, sales, Lab Techs and manufacturing personnel to help resolve product deficiencies as noted from field complaints
Assists customers to properly identify applicable parts and their corresponding computer part numbers
Provides input to enhance our heating products and their serviceability, such as; technical service notifications, installation & operational manuals, start-up instructions, annual maintenance and training material
Creates technical call log entrees into Mestek data base
Ability to comprehend boiler data logs which can be downloaded from our more advanced boilers
Performs other similar or related duties as required or requested

Position Requirements:

The Technical & Application Specialist - Boiler Group must possess the minimum knowledge listed below:

High School Diploma
HVAC certification/experience
Excellent interpersonal skills; can work with a diverse range of professional
Personable team player and collaborative worker
Ability and willingness to work directly with customers on resolution of complex technical issues
Well-organized and self-motivated
Ability to use computer software including Word, Excel, and Outlook
Proficient verbal, written, typing and analytical skills
Presentation skills for technical training is a plus

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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