Sales Correspondent - Customer Service

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Scope of Position:

Provide assistance to Mestek representatives, customers, and employees while demonstrating a positive attitude. Act as a liaison between Sales Reps, Managers, customers, Technical Service, Engineering, and the Factory.

Provide assistance to Mestek representatives, customers, and employees while demonstrating a positive attitude.
Act as a liaison between Sales Reps, Managers, customers, Technical Service, Engineering, and the Factory.
Answer phone and E-mail inquiries in a timely manner
Provide information concerning Mestek products
Process incoming orders for unit accuracy, pricing, and shipping information
Enter orders into Friedman ERP system
Review information before sending to Credit/Factory
Identify and resolve inquiries from representatives/customers relating to products
Guide representatives and distributors in use of Sales Assistant Specifier
Monitor fax machines for orders
Maintain an orderly work area
Keep filing and paperwork up-to-date
Complete special projects as needed
Assist other team members when work permits
Perform similar or related duties as required or requested

High School Diploma or GED
Experience in writing orders and pricing a plus
Able to use computer software including Excel, Outlook, PowerPoint, and Word
Ambitious, organized, and detail-oriented
Team player who works well with others
Able to function under pressure
Able to prioritize and multitask

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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