Receptionist

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Scope of Position:

The Receptionist is responsible for answering and accurately transferring all incoming telephone calls from a multi-line switchboard and professionally greeting all Company visitors. He or she also assists Human Resource staff with administrative tasks as requested.

Essential Duties and Responsibilities:

Answer switchboard calls in a courteous and timely manner
Greet visitors politely and professionally
Update and maintain Company phone directories and employee emergency contact information
Send, receive, and forward confidential faxes
Log all incoming UPS and FedEx packages and letters; call recipients of incoming packages as needed
Sort and stamp incoming mail and invoices
Distribute employment applications and assist applicants with completion
Review received employment applications for completeness
Coordinate Company-wide Dress Down Days and other charitable activities
Assist Human Resources staff as needed, including assisting with employee events and mailroom activities
Perform other duties and tasks as requested

Position Requirements:

High School Diploma or equivalent
A minimum of 1 year of experience in an office environment required; a minimum of 3 years of experience preferred
Experience operating a multi-line switchboard preferred
Experience with Microsoft Office including Excel, Outlook, and Word
Demonstrated verbal and written communication skills
Ability to interact respectfully and tactfully with internal and external customers
Detail-oriented, organized, and able to multi-task

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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