Retail Brand Ambassador (Lead Generation) - South East Charlotte, NC

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Brand Ambassador

Pay: $18.00 per hour + bonus opportunities
Job Type: Full-time
Schedule: Tuesday - Saturday
Location: South East Charlotte, NC

About the Role

Re-Bath has been in business for over 40 years and continues to grow nationwide. This role supports our National Account partnerships with Lowe's and Home Depot by driving customer engagement, generating leads for in-home estimates, and delivering Product Knowledge (PK) training that enables store associates to confidently represent Re-Bath.

This position balances lead volume, lead quality, and PK training, ensuring consistent performance and long-term success within partner stores.

Key Responsibilities

Engage customers in partner stores to generate leads for in-home estimates
Set accurate customer expectations to support strong conversion and reduce appointment cancellations
Ensure store associates are prepared to generate leads independently through effective PK training
Build and maintain professional relationships with store associates and store leadership
Maintain displays, brochures, and branded materials in assigned locations
Attend meetings, training sessions, and participate in in-store or outdoor events as needed

Qualifications

Strong communication and interpersonal skills
Comfortable engaging customers, associates, and store leadership
Ability to deliver Product Knowledge training
Reliable transportation (may travel up to 40 miles per day)
Able to lift up to 30 lbs. as needed
Must pass a 50-state background check and drug screen
Must be 18 years of age or older
Availability to work any day of the week (Saturday required

Benefits

Health, dental, and vision insurance
Employer match 401k
Paid time off
Paid training
Flexible schedule

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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