Legal Assistant (Personal Injury)

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Who We Are
The Advocates are a growing personal injury law firm with branches across the United States. We are dedicated to representing victims of accidents with kindness and respect. Our team genuinely cares about and has empathy for the people who seek our help, and we are driven to get them the best results possible.
The PNW branch is looking for an outgoing and mission-oriented Legal Balances Assistant to be a part of our team at our Seattle, WA office. You would become a vital part of a close-knit group of attorneys, legal assistants, paralegals, and staff who all share a profound dedication to supporting our clients throughout their recovery journeys.
Learn more about us at our website! https://www.advocateslaw.com/

Responsibilities

Provide exceptional customer service to both external and internal clients with a professional, courteous manner

Confirm outstanding balances with providers and insurance payment information

Negotiate reimbursement with insurance

Audit payor ledgers to ensure accuracy and that there are no overpayments

Coordinating payments and facilitating the closing process with clients

Effectively maintain written and computer records in accordance with regulatory agencies

Experience and Professional Background

1-3 years Law Firm Experience (preferred)

1-3 years of Sales or Customer Service Experience (preferred)

Associate's degree (preferred)

Enjoy helping and interacting with people

Offer compassion to individuals who are injured

Can balance multiple tasks and cases without skipping a beat

Are driven to win and take pride in your work

Enjoy finding creative solutions

Are meticulous in record keeping

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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