Automotive Service Director

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Automotive Service Director

$180,000 - $200,000+ and Great Benefits!

3 years’ Experience Required

Are you an experienced leader in the automotive service industry? A leading Domestic Brand Dealership in the Sarasota, FL area is seeking a Service Director. This role is perfect for a motivated individual ready to take their career to the next level while making a significant impact on our service department.

Join us and be a part of a thriving team dedicated to excellence in service!

Job Description:

As the Automotive Service Director, you will oversee all aspects of our service operations, ensuring that we deliver top-notch customer service and maintain our reputation for excellence. You will lead a team of skilled technicians, manage service schedules, and drive operational efficiency. Your expertise will be essential in developing strategies that enhance service quality, customer satisfaction, and profitability.

Benefits:

Pay range: $180,000 - $200,000+ per year!
Health, dental, and vision insurance
401(k) retirement plan
Paid time off and holidays
Employee discounts on vehicles and services
Opportunities for professional development

Job Responsibilities:

Lead and mentor the service team, fostering a positive and productive work environment.
Oversee daily service department operations, including scheduling, staffing, and workflow management.
Develop and implement service department policies and procedures to improve efficiency and customer satisfaction.
Monitor service performance metrics and make data-driven decisions to enhance service quality.
Ensure compliance with all safety and regulatory standards.
Collaborate with other departments to promote overall dealership success.
Build strong relationships with customers, addressing their concerns and ensuring their needs are met.
Drive sales initiatives within the service department to maximize revenue opportunities.

Job Requirements:

3 years’ experience required
Proven experience in a leadership role within an automotive service environment.
Strong knowledge of automotive repair and maintenance processes.
Exceptional communication and interpersonal skills.
Ability to analyze data and make informed decisions.
A commitment to providing outstanding customer service.
Strong organizational skills with attention to detail.
Ability to work in a fast-paced environment and adapt to changing priorities.
Please upload your resume. Completing the online assessment will grant you priority consideration!
Must be authorized to work in the U.S. without sponsorship and be a current resident.
Must pass pre-employment testing to include background checks, MVR, and drug screening.

We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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