Auto Dealership Service Manager

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Automotive Dealership Service Manager

Required: Auto Dealership Service Manager Experience

Relocation Assistance Available
Excellent Income & Benefits!

A successful auto dealership in metro Atlanta, GA is seeking an EXPERIENCED Automotive Dealership Service Manager to manage the activities of our HIGH-VOLUME service department, meet performance targets, and ensure exceptional customer service is practiced.

Required: Automotive dealership service manager experience. Ideal applicants will also have excellent managerial and leadership skills in a high-volume setting, experience in achieving profitability, and high levels of customer and employee satisfaction and retention.

Benefits:

A generous income and benefits package will be discussed during the interview.

Responsibilities - Auto Dealership Service Manager:

Manage an efficient and profitable high-volume auto dealership Service Department
Manages, hires, and supports technicians, service advisors, and support personnel.
Solves problems and meets predetermined service and sales objectives
Supervises service department personnel
Ensures processes are in place to evaluate staff, workflow, and customer service
Creates work schedules and maintains proper accounting of service technicians' productivity
Oversees employee training and development
Ensures a safe working environment and proper maintenance and repair of all equipment.
Sets department goals and objectives
Oversees and analyzes department performance and identifies areas that need improvement.
Develops action plans to improve performance.
Ensures consistent follow-ups to increase customer loyalty and CSI
Ensures maintenance and repairs are performed correctly by conducting spot checks on jobs
Manages the department in accordance with company and manufacturer requirements

Requirements:

Required: Automotive Dealership Service Manager experience
A strong work ethic with excellent team building, leadership and managerial skills
Excellent customer service and communication skills
A positive attitude and professional appearance
Valid driver's license and insurance

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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