This is not a cookie-cutter opportunity. We are looking for a proven fixed operations leader who wants to build people, grow the business, deliver an amazing customer experience, and lead a team that can win at a high level.

A leading GM dealership in the south metro Minneapolis market is looking for a world-class Parts and Service Director to lead a busy fixed operations team. This is a rare opportunity for a leader who believes strong results come from strong culture, clear standards, daily execution, and a relentless commitment to improvement.

The right person is not only looking to improve their own life. They are invested in helping their team improve theirs through training, coaching, individual growth opportunities, future leader development, and a customer experience that earns loyalty every day.

Winning Ways We Live By:

• Think Team First and lead with accountability.
• Deliver Legendary Service through communication and follow-up.
• Be Intentional with process, training, and standards.
• Listen Generously and Invest in Relationships.
• Embrace Growth and Change.
• Be Relentless About Improvement.
• Play to Win, Act with Integrity, and Protect and Grow the Brand.

What Success Looks Like:

• CSI and retention move because the customer experience is consistent.
• Advisors execute the process and grow their performance.
• Technicians are supported, trained, productive, and respected.
• The department grows sales, gross, net, and team confidence.
• Future leaders are developed from within.
• The team knows the standard and wants to win together.
  
  

What we offer:

• $120,000 - $200,000 or more income potential
• Health, Dental, Vision, and Disability Insurance
• Paid time off – vacation and holidays
• 401(k) Retirement Plan
• Closed on Sundays
• Employee discounts
• Career advancement opportunities
• A positive and professional team environment
• Stable ownership and supportive leadership

Responsibilities:

• Lead all fixed operations, including both the Parts and Service Departments
• Drive customer satisfaction through exceptional leadership, communication, and accountability
• Oversee service advisors, technicians, parts personnel, dispatch, workflow, and departmental efficiency
• Develop and mentor department managers and team members through coaching and performance management
• Improve service and parts sales, gross profit, CSI, technician productivity, inventory performance, and customer retention
• Monitor financial performance, establish budgets, analyze key performance indicators, and implement strategies for continuous improvement
• Foster a culture focused on teamwork, operational excellence, and delivering an exceptional customer experience
  
  

What You Bring:

• Proven automotive Service Manager, Fixed Operations Manager, or Parts and Service Director experience.
• Track record of improving CSI, production, profitability, retention, and department performance.
• Strong leadership, coaching, communication, and accountability skills.
• Experience managing advisors, technicians, dispatch, shop flow, and service operations.
• Ability to read the numbers, find the opportunity, and take action.
• Domestic or GM dealership experience preferred, but not required.
• Must be a culture builder who can lead, train, hold standards, and grow people.

This opportunity is for the leader who wants more than a title.

It is for the person who is willing to lead the team toward success every day - through customer experience, training, individual growth, operational discipline, and a relentless desire to grow the business.

All conversations, applications, and inquiries will remain confidential.

We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.