Patient Delivery Rep, Chartwell (Erie)

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UPMC Chartwell is looking for a full time Patient Delivery Rep to join their dedicated team in Erie, PA.

The Patient Delivery Rep coordinate and deliver products in an accurate, courteous, and timely manner. Assist the pharmacist in the performance of technical and clerical duties. Chartwell vehicles are provided to drivers to make all deliveries.

Four weekday shifts (2:30pm - 10:30pm) and one weekend day (12pm - 8:30pm). Shift differential pay included for specific hours worked in this role.

UPMC offers a generous benefits package, an expansive total rewards package, opportunity to grow your career and much more. Apply today!

Responsibilities:

Obtain patients signature on specific forms.
Organize and file pharmacy documentation as required.
Handle customer complaints in a fair and empathetic manner.
Cooperate and coordinate with other staff to ensure efficient deliveries.
Meet expectations for customer satisfaction and anticipates customer needs.
Deliver pharmaceuticals, supplies, and equipment in timely, safe and accountable manner.
Promote UPMC culture by providing quality, comprehensive services to all customers through a team approach.
Complete daily log in a timely manner.
Assist in preparing packing lists/delivery tickets.
Accept assignments willingly.
Ensure that completed packing list/delivery tickets are forwarded to reimbursement.
Assist in preparing orders for delivery.
Perform various duties, such as shipping, receiving, and general warehouse cleaning.
Cooperate with other staff members when planning and organizing operations services.
Observe all company safety rules and regulations.
Work effectively and maintain productivity.
Maintain assigned vehicle in a clean and orderly condition; inform Manager of Pharmacy of mechanical problems.
Pick up sharps containers and dispose of biohazards wastes properly.
Pick up excess supplies and/or equipment when patient is off service. Process returned supplies and/or equipment according to policy.
Maintain accurate and complete records in compliance with State, local, and Federal laws and/or regulations (including FDA, DOT,OSHA,etc.)
Maintain confidentiality of patient information.
Document directions to patients home and files accordingly.

High school diploma or equivalent.

Licensure, Certifications, and Clearances:
Driver's License

UPMC is an Equal Opportunity Employer/Disability/Veteran

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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