Team Leader, Food Svcs, UPMC Harrisburg

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We are hiring a Full-time Team Leader at UPMC Harrisburg! Candidates need to be available to work from 6am-8pm, including every other weekend & holiday.

Support the Food Service Supervisor in all aspects of the daily operation, with emphasis on the training and development of food service associates.

Responsibilities:

Supervise hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.
Oversee security of inventory and cash revenues.
Orient, train, and coach new team members as per department guidelines.
Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards.
Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.
Perform routine competency checks on associate performance with appropriate follow-through.
Conduct and document service recovery on all customer complaints as per operational guidelines.
Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.
Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times.

HS Diploma/GED preferred 2 years relevant experience required

Licensure, Certifications, and Clearances:
Allegheny County Health Dept or other certified food protection manager certification required within 6 months of hire.American National Accreditation Board Certification.

ANAB - National Accreditation Board OR Servsafe Certified
Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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