Acute Service Coordinator I
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The Service Coordinator I provides mental health service coordination, according to the level of need, to a population of individuals with a serious mental health diagnosis and in need of housing. The primary function of Service Coordination is to provide professional assessment, assist with locating housing, service planning, service coordination, referral, and re-evaluation services required for a safe and healthy community life which is manifested through stability in relationships, housing, and employment. This is done in accordance with the Agency's vision, mission, and values, and emerging mental health Recovery Principles. This position provides an essential recovery orientation and is a field-based position.
This position is eligible for a sign-on bonus of $3,000!
Responsibilities:
Intake and Coordination
- Coordinate housing and services across multiple life domains
- Lead and collaborate with treatment/service teams
- Build relationships with individuals and their support networks
Assessment and Service Planning
- Assess strengths and needs collaboratively
- Develop and document comprehensive service plans
- Facilitate interdisciplinary service planning meetings
Resource Linkage and Advocacy
- Identify, link, and coordinate resources
- Provide culturally competent services
- Maintain a catalog of community resources
- Advocate for individuals' needs
Training and Documentation
- Attend training programs for best practices
- Maintain contact during hospitalizations and transitions
- Keep accurate records in EPIC
- Ensure compliance with regulations
Bachelor’s Degree in a Human Services field such as Social Work, Psychology or Counseling required.
Other fields of study may be considered with coursework of at least 12 credits in Human Services.
One-year related experience preferred.
Prior experience working in community settings preferred.
Safe driving record required.
ATTENTION: A COPY OF YOUR OFFICIAL BACHELOR’S DEGREE LEVEL TRANSCRIPTS MUST BE ATTACHED FOR CONSIDERATION.
Licensure, Certifications, and Clearances:
- Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
- Cardiopulmonary Resuscitation (CPR)
- Comprehensive Crisis Management (CCMC)
- Driver's License
- Act 31 Child Abuse Reporting with renewal
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance with renewal
- OAPSA
UPMC is an Equal Opportunity Employer/Disability/Veteran
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What does success look like in this role, and how is it measured?
Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.
Can you describe the team dynamic and the company culture?
Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.
What are the biggest challenges facing the person in this role right now?
Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.
How does the company support work-life balance and employee well-being??
Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.
These questions help you make an informed decision while also showing your professionalism and strategic thinking!
Location
Job Data
Company: UPMC - University of Pittsburgh Medical Center
Location: Mckeesport, PA
Posted: September 9, 2026
Category: Behavioral Health
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