UPMC - University of Pittsburgh Medical Center Logo Associate, Crisis Clinician (Casual) - Altoona Crisis Services

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UPMC WPH Altoona Crisis Services is Blair County’s premiere crisis program.  With expansion program in mobile and other departments, as well as a brand-new Consumer milieu we are looking for highly skilled caring professionals to join our team. 

As a Casual Crisis Clinician, you are responsible for assisting in the consumer service and clinical services. Primary responsibility is responding to mobile crisis calls from community professionals and persons within Blair County. This includes, but is not limited to, answering questions, obtaining clinical information, and scheduling outpatient evaluations, responding to telephone crisis, and documentation of all duties previously mentioned.

 

Crisis Clinician levels from Associate, Clin I and Clin II will be considered for this role. The title and pay rate for these positions may vary depending on education level and years of experience.

 
Responsibilities:

  • Manages a caseload for the shift
  • Obtaining clinical information in the medical record
  • Provide supportive counseling to consumers to promote stability.
  • Work efficiently and independently in crisis setting
  • Support consumer and negotiates appropriate referral services.
  • Collaborates with the Clin II such case consultations
  • Meets documentation and completes all required paperwork.
  • Completes face to face crisis assessments
  • Responding to telephone calls from consumer(s) community and natural supports
  • Manages crisis situations effectively
  • Complete case reviews
  • Bachelor’s Degree in Psychology, Counseling or Social Work with two-year clinical experience
  • OR master’s degree in Psychology, Counseling or Social Work.
  • Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience (Preferred other fields of study include: Social Work, Psychology, Gerontology, Sociology, Anthropology, Criminal Justice, Theology, Nursing, Counseling/Guidance, Education)
  • ATTENTION: A COPY OF YOUR BACHELOR’S or MASTER'S TRANSCRIPTS MUST BE ATTACHED FOR CONSIDERATION.
  • Includes phone triaging, as well as an in-depth knowledge and proven skill at doing psychiatric assessments.
  • Experience in mental health crisis intervention, case management, or in-home therapy preferred.
  • Excellent, recovery-oriented interpersonal relations

Licensure, Certifications, and Clearances:

  • Cardiopulmonary Resuscitation (CPR)
  • Comprehensive Crisis Management (CCMC)
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

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5 Questions You Should Ask During the Interview


Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!