CHC Service Coordinator Supervisor- Southeast, PA
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Community HealthChoices (CHC) is Pennsylvania's managed care long-term services and supports (LTSS) program serving seniors and individuals with physical disabilities in the Commonwealth who are covered by Medicare and Medicaid.
Provides service coordination services, according to the level of need. The Service Coordinator Supervisor will be responsible for the performance of the General Service Coordination duties as well as the specific duties as assigned to each level of service.
We are seeking a Service Coordinator Supervisor to support the Southeast region of Pennsylvania. This is a full time position working Monday through daylight hours and will be considered a hybrid position.
Responsibilities:
- Monitors and collects information related to staff and program performance.
- Conducts regularly scheduled team meetings to communicate key information.
- Responsible for the operational functions of the LTSS Team primarily focused on the service coordination model and the service coordinators.
- Recruits, trains and orients new staff and assures that training and education needs of staff are met.
- Responsible for the day to day service coordination functions through the management of the staff and activity which to include approval of service plans.
- Conducts onsite service coordination evaluations
- Participates in the development and implementation of LTSS policies, goal and objectives
- Performs in accordance with system-wide competencies/behaviors.
- Selects, schedules, assigns and evaluates service coordination staff.
- Participates in appropriate department and organization committees.
- Reviews performance against goals and makes recommendations for improvement.
- Participates in service coordination rounds, ICTs and program development.
- Performs other duties as assigned.
- Licensed Social Worker or Mental Health professional preferred.
- A minimum of one year of supervisory experience or six months experience as a CHC Service Coordinator may be considered in lieu of license/certification.
- Final candidates will be reviewed by DHS.
- Bachelor's degree in social work or in human services or healthcare field and three years of relevant experience within long-term services and supports.
- Completion of person-centered planning and person-centered direction training
- Experience working with people with disabilities or elders in need of LTSS
- Knowledge of the home and community-based service system and how to access and arrange for services
- Experience conducting LTSS needs assessments and monitoring LTSS delivery
- Cultural competency and the ability to provide informed advocacy
- Ability to write an ICP and communicate effectively, both verbally and in writing across complicated service and support systems
- Meet all requirements of their CBO employer, and ability to interact with physicians and other health care professionals in a professional manner is required.
- One of the following licenses is preferred: Clinical Social Worker (CSW), Licensed Professional Counselor (LPC), Licensed Social Worker (LSW), Mental Health Counselor
Licensure, Certifications, and Clearances:
- Automotive Insurance
- Driver's License
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
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What does success look like in this role, and how is it measured?
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Can you describe the team dynamic and the company culture?
Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.
What are the biggest challenges facing the person in this role right now?
Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.
How does the company support work-life balance and employee well-being??
Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.
These questions help you make an informed decision while also showing your professionalism and strategic thinking!
Location
Job Data
Company: UPMC - University of Pittsburgh Medical Center
Location: Pittsburgh, PA
Posted: September 10, 2026
Category: Behavioral Health
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