Administrative Office Assistant 1

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The primary purpose of this position is to provide exceptional support to production, sales department, and other office functions by effectively providing information, running reports, answering questions, answering the phones and any other administrative or clerical duties. As this is a front line internal and external service position, pleasant and helpful professional demeanor is critical.

DUTIES AND RESPONSIBILITIES

ESSENTIAL FUNCTION

Data entry, customer orders and soil.

Answering phone, routing calls.

Greeting visitors, vendors and guests.

Matching and filing.

Processing changes to customer orders.

Closing: verifying bin tickets, making adjustment, distribution of delivery tickets.

Complete scan, PDF and mailing of weekly invoices.

Apply credits to customer accounts.

Follow office procedures, guidelines and projects as directed by the Corporate Office.

Work at shipping desk on production floor to pack and check out going orders

Any other duties as assigned or deemed necessary.

QUALIFICATIONS

The ability to perform the essential functions of the job, with or without an accommodation.

At least 2 years administrative experience
Solid working knowledge of Microsoft office applications
Consistently pleasant phone demeanor and customer service reaction
Previous work experience in a fast-paced environment with constantly changing priorities
Since this position handles a number of different duties, the incumbent must be comfortable and able to be proficient at switching tasks frequently.
High School Education or GED

DECISION MAKING ACCOUNTABILITY

(List routine decisions the incumbent should make autonomously)

Daily prioritization of routine work
Where to direct phone calls

(List decisions that the incumbent should seek approval prior to making)

Exceptions to existing policy or procedures

WORKING CONDITIONS

Typical of an office environment

The following physical requirements are necessary to perform the essential functions of this position:

Frequent standing and walking during working hours.
Frequent sitting, bending, stooping
May sit at computer for extended periods of time
Must be able to answer the phone and provide information

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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