Service Engineer/Specialist - Manassas, VA

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Job Title: Service Engineer / Specialist
Location: Manassas, VA

Overview:
The Service Engineer/Specialist provides technical service, support, and maintenance for control systems to ensure reliable 24/7 operations. This role also assists with system implementation, upgrades, and project support both onsite and in-office.

Key Responsibilities:
Service & Support (80%)

Inspect, maintain, and update control systems.
Troubleshoot issues and implement performance improvements.
Monitor service channels (phone, email, ticketing) and respond to incidents to maintain SLAs.
Track KPIs and collaborate with teams for quick issue resolution.

Project Support (15%)

Review P&IDs, create instrument lists, and prepare documentation.
Configure HMI screens, PLC/DDC/DCS control logic, and system networks.
Support onsite startup, calibration, testing, troubleshooting, and training.

Sales Support (5%)

Provide technical expertise during customer and sales meetings.
Identify new opportunities and maintain customer relationships.

*On-call rotation required (24/7 availability during assigned periods).
Travel to customer sites for maintenance, troubleshooting, and installations.

Qualifications:
Bachelor’s degree in Mechanical, Electrical, or related Engineering field, or equivalent experience.
Understanding of mechanical/electrical systems and controls platforms such as:

Tridium: Niagara N4
Distech: BACnet, LON, Eclypse
Johnson Controls: Facility Explorer, Metasys
Siemens: Apogee, Talon, DXR, Desigo CC/Insight
Rockwell: FactoryTalk, RS Logix/Studio 5000, PlantPAx

Knowledge of scripting (VBA, Python) and tools such as Kepware, ThinManager, VMware preferred.
Basic understanding of HVAC systems, P&IDs, and functional testing a plus.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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