Field Service & Automation Engineer

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Position Title: Field Service & Automation Specialist
Location: Norcross, GA
Schedule: Monday – Friday, 8:00 AM – 5:00 PM (Overtime as needed; occasional Fridays/Saturdays)
Salary: $72,000 – $74,000/yr

Overview:

We are seeking a Field Service & Automation Engineer to support the installation, maintenance, and optimization of advanced automated production systems. This role combines hands-on fieldwork with remote technical support, requiring strong troubleshooting skills and the ability to work independently in dynamic environments.

Key Responsibilities:

Install, commission, and optimize automated production systems at customer sites across North America
Diagnose and resolve mechanical, electrical, hydraulic, and software issues on-site
Train customer operators and maintenance teams to ensure efficient system operation
Travel internationally as needed for installations, testing, and advanced technical support
Office/Remote Support Responsibilities:
Serve as the primary contact for customer technical support and troubleshooting
Guide customers through diagnostics via phone and video to minimize downtime
Document service interactions, resolutions, and ongoing cases accurately
Identify recurring issues and provide feedback to engineering and service teams
Collaborate with internal engineering teams on complex technical cases and updates
Maintain awareness of customer systems, service history, and active issues

Qualifications:

Strong electrical and mechanical background in industrial automation or production systems
PLC programming and troubleshooting experience required (Siemens S7 or Beckhoff preferred)
Ability to read and interpret electrical schematics and mechanical drawings
Experience with remote troubleshooting or technical support is a plus
Knowledge of hydraulic systems preferred
Experience with industrial robotics (KUKA or similar) is a plus
Background in truss, wall panel, or prefabricated construction systems is an advantage
Excellent communication, documentation, and problem-solving skills
Ability to remain calm and effective under pressure
Self-motivated and able to work independently
Valid passport with ability to travel up to 60% (including occasional weekends and international travel)
French or Swedish language skills are a plus

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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