Service Technician

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TRC is seeking a skilled Service Technician to support device testing, repair, and configuration for a tech-focused client in Norcross, GA.

Shift: 2nd

Pay rate: $17/hr

Position Overview:

This hands-on role plays a key part in maintaining service quality, minimizing downtime, and supporting efficient device processing.

Essential Job Duties & Responsibilities:

Identify issues with computers, laptops, and other related hardware, including problems with performance, software malfunctions, and hardware failures.
Repair or replace malfunctioning components, such as hard drives, memory, screens, and power supplies. Perform hardware upgrades, including adding RAM or upgrading processors.
Install, configure, and update operating systems, drivers, and applications. Resolve software-related issues and ensure that devices are running smoothly.
Inspect devices for damage or defects upon receipt to ensure that all incoming units are assessed for any issues before repairs begin.
Document repair issues and communicate with Project Leads.
Provide troubleshooting support for customers and end-users experiencing technical issues after device repairs.
Repackage and label repaired devices for shipping.
Support continuous improvement initiatives and follow process guidelines.

Qualifications & Requirements:

Previous experience in electronics repair or IT support preferred.
Comfortable working with handheld devices, hardware, and software.
Strong attention to detail and ability to follow technical procedures.
Effective communication and teamwork skills.
Soldering experience is a plus.
High school diploma or equivalent; technical certification a bonus.
Must be able to sit or stand for extended periods.
Ability to handle small parts and tools with precision.
Capable of lifting up to 30 lbs. as needed.
Comfortable working in a technology repair environment.
Must adhere to safety and operational protocols.

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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