Mobility Specialist

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Mobility Intake Specialist | Patient Outreach & Intake Coordination | Bradenton, FL

Ready to be the first point of contact in helping patients gain access to life-changing mobility solutions? As a Mobility Intake Specialist, you will connect with patients, gather essential intake information, and guide them through the qualification process for power mobility equipment. This role blends high-volume call handling with detailed documentation and patient education to ensure a smooth and supportive experience. The ideal candidate is energetic, detail-oriented, and thrives in a fast-paced, phone-driven healthcare environment.

Job Details

Location: Bradenton, FL
Shift: M-F, 9:30AM-6PM
Pay: $18+/hr. (depends on experience)

What You'll Be Doing

Place outgoing calls to prospective patients in accordance with regulations and team guidelines, including consideration of assigned leads, call quality, time zones, call control, and duration.
Answer incoming calls promptly and professionally, meeting departmental standards for call handling and quality.
Collect and/or verify all necessary intake survey information to initiate the qualification process for power mobility equipment.
Document patient records thoroughly and accurately, including call outcomes, notes, and follow-up dates, in alignment with quality assurance standards.
Provide clear and helpful education to patients about power mobility equipment, the qualification process, and what to expect throughout.
Meet or exceed daily intake quotas as assigned by team leadership.
Manage a high volume of calls - Spend at least 80% of each workday actively engaged on the phone with patients, providers, or insurance contacts.
Remain current on product offerings, policies, and procedures through regular participation in team meetings and training sessions.
Assist with special projects or tasks as assigned by leadership.

What We're Looking For

High school diploma or equivalent required.
1–2 years of experience in a call center, healthcare, or data entry support role preferred.
Strong written and verbal communication skills with a professional and friendly phone manner.
Highly detail-oriented with excellent organizational and time management abilities.
Proficiency in a Windows-based computer environment, with emphasis on data entry.
Familiarity with medical terminology is a strong plus.
Willingness to work overtime, evenings, or weekends based on business demands.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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