Technical Support Engineer

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Hardware Support Technician | Technical Support, Hardware Repair & Customer solutions | Onsite – Ocala, FL

Looking to launch or grow your career in technology and hardware support? As a Hardware Support Technician, you will provide hands-on technical support by installing, troubleshooting, and maintaining computer hardware, software, and proprietary systems. This role combines hardware repair, customer support, system configuration, and technical problem-solving while offering exposure to networking, SQL, QA testing, and field installations. The ideal candidate is mechanically inclined, detail-oriented, and eager to build a long-term career in a collaborative technical environment.

Location: Ocala, FL- Fully on-site
Shift: M-F, 8am-5pm EST
Pay: Starting at $40,000 annually (DOE)

What You'll Be Doing

Install, configure, and troubleshoot proprietary software, PC hardware, and associated technical systems.
Provide Tier 2 technical support and customer troubleshooting assistance via phone and onsite support.
Install and configure MS Windows, MS SQL Express, IIS, and proprietary software systems.
Perform in-house and onsite installation of PCs and technical equipment.
Coordinate with sales, electrical departments, and management regarding upgrades and customer solutions.
Provide customer training on system operation and maintenance procedures.
Troubleshoot hardware, software, electronics, wiring, and networking-related issues.
Assist with QA testing, SQL-related support tasks, and technical reporting as needed.
Maintain accurate inventory adjustments and documentation according to company procedures.
Support customers and internal teams by resolving technical issues in a timely and professional manner.

What We're Looking For

Hands-on hardware troubleshooting experience REQUIRED.
Experience repairing electronics, wiring, or technical equipment strongly preferred.
Strong understanding of computer repair and troubleshooting required.
Associate's degree in computer repair, CompTIA A+, vocational training, military technical experience, or related background preferred.
1–3 years of computer technician, electronics, or technical support experience preferred.
Experience with MS Windows, SQL Server/Express, IIS, Excel, and Microsoft Office preferred.
Must be comfortable lifting 20 lbs. and working occasionally test bench environments.
Ability to travel nationwide approximately 10% of the time required.

Benefits

4% 401(k) Match After 90 Days
Comprehensive Health and Dental Benefits
Hands-On Technical Training and Growth Opportunities
Exposure to Hardware, Software, Networking, and Customer-Facing Technical Support

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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