Customer Service

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Customer Service Representative
Location: Columbia, SC 29229
Pay: $15-$18/hour (DOE)
Schedule: Hiring for multiple shifts

We are seeking reliable, professional, and customer-focused Customer Service Representatives to support members with inquiries related to benefits, claims, billing, and general account information. This role is ideal for someone who enjoys helping others, communicates clearly, and thrives in a fast-paced call center or office environment.

Key Responsibilities

Handle a high volume of incoming customer calls, emails, and/or chats in a professional and courteous manner
Provide accurate information regarding benefits, eligibility, claims status, billing questions, and account updates
Research and resolve customer concerns while delivering a positive customer experience
Accurately document all customer interactions and maintain detailed notes in internal systems
Follow established scripts, workflows, and procedures to ensure compliance and consistency
Meet or exceed quality, productivity, and attendance standards
Escalate complex or unresolved issues to appropriate teams when necessary
Protect sensitive customer information and comply with all HIPAA and company confidentiality guidelines

Qualifications

High school diploma or equivalent required
Previous customer service, call center, healthcare, or insurance experience preferred
Strong verbal and written communication skills with a customer-first mindset
Ability to navigate multiple computer systems while on active calls
Detail-oriented, organized, and able to manage time effectively
Dependable with strong attendance and punctuality
Ability to remain calm, professional, and solution-focused in high-volume or challenging situations

Work Environment & Additional Details

Fast-paced call center or office setting
Structured training provided
Team-oriented environment with ongoing support
If you are looking for a stable customer service opportunity with competitive pay and multiple shift options, we encourage you to apply today.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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