Customer Service Representative

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Customer Service Representative | Tempe, AZ

Are you passionate about helping customers and resolving issues in a fast-paced environment? We are seeking a Customer Service Representative to join a growing team in Tempe, AZ. In this role, you will serve as the primary point of contact for customers, assisting with inquiries, resolving concerns, and ensuring a positive customer experience.

Job Details

Contract
Tempe, AZ - Fully on-site
Shift: 7:30 AM – 4:00 PM, Monday–Friday
Pay: $17.35/hr.

What You'll Be Doing

Respond to customer inquiries regarding products, services, billing, and account information
Investigate and resolve customer complaints in a professional and timely manner
Process exchanges, refunds, billing adjustments, and other account-related requests
Contact customers regarding claim investigations, updates, and resolution outcomes
Escalate complex customer concerns to appropriate departments for further review
Maintain detailed and accurate records of customer interactions, transactions, inquiries, and resolutions
Deliver outstanding customer service while maintaining professionalism and empathy

What We're Looking For

High School Diploma or GED preferred
Minimum of 2 years of customer service experience required
Strong verbal and written communication skills
Ability to work independently and manage multiple tasks effectively
Proficiency with Microsoft Outlook and other computer applications
Experience with data entry and maintaining accurate customer records
Previous warehouse environment experience preferred

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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