Bilingual Member Service Representative

Provide exceptional customer service to customers in both English and Spanish through in-person, phone, and email interactions

Process new service applications, account requests, and service orders

Assist customers with billing inquiries, account maintenance, payment processing, and service-related concerns

Receive and process payments, deposits, membership fees, and other account transactions

Research and resolve account discrepancies, billing adjustments, and service issues

Maintain accurate customer records and documentation within company systems

Prepare daily cash reports, bank deposits, reconciliation reports, and related accounting documentation

Input and verify customer information, meter readings, payments, and account updates

Assist customers with online account access, mobile app support, and self-service kiosk inquiries

Generate account-related correspondence, notices, forms, and customer communications

Support daily office operations while maintaining compliance with company procedures and controls

Collaborate with internal departments to ensure timely resolution of customer requests and concerns

Maintain a professional, courteous, and service-oriented approach in all customer interactions

Fluent bilingual communication skills in both English and Spanish required

High School Diploma or GED required

Additional coursework or training in accounting, business, finance, or a related field preferred

Minimum of one year of customer service, cashiering, banking, financial services, utility services, call center, or general office experience

Experience handling cash transactions, payment processing, and account reconciliation preferred

Ability to work effectively in a team-oriented environment

Basic knowledge of billing, consumer accounts, or financial transactions preferred

Strong computer proficiency and data entry accuracy

Ability to prioritize work, manage multiple responsibilities, and meet deadlines