Application Readiness & Adoption Program Manager

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About the Client & The Initiative

You will be joining a premier, rapidly expanding physical therapy and outpatient rehabilitation enterprise. They are currently launching a massive, highly confidential clinical quality and workflow optimization project designed to completely transform the patient journey—from initial referral to the completion of their care plan.

By standardizing unstructured workflows, centralizing front-of-house operations, and preventing patient leakage, this project is projected to yield hundreds of millions in ROI. You will be stepping into a high-visibility initiative backed heavily by executive leadership, with the explicit goal of elevating patient care metrics across all national markets.

Role Overview:

We are seeking a senior-level Epic veteran to serve as the strategic lead for application readiness and adoption. You will own the stabilization process for every new partner application go-live, ensuring seamless continuity between IT, workflow standardization, and clinical operations. You are the connective tissue safeguarding the success of high-stakes integrations during rapid enterprise growth.

Key Responsibilities:

Own the readiness, adoption, and stabilization strategy for enterprise-wide Epic go-lives and new clinic acquisitions.

Act as the primary liaison between Clinical Technology, partner IT, and clinic operations, coordinating cross-functional stakeholders to eliminate surprises during go-lives.

Enforce strict quality care standards and ensure workflow decisions are adhered to across multiple, highly varied partner environments.

Solution complex adoption challenges with clinic partners under high-stakes timeframes, driving alignment without disrupting patient care.

What You Bring:

Extensive, senior-level IT Program Management experience specifically focused on Epic readiness, go-lives, and adoption.

Multi-Instance Epic Experience: You must have led implementations across multiple healthcare organizations. We need someone with zero learning curve who can immediately apply industry best practices to an unstructured environment.

Exceptional executive presence and relationship-building skills; you must be comfortable pushing back on partners and driving consensus.

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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