Customer Service Representative

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Customer Service Representative | Financial Services Call center | Alpharetta, GA

TRC Talent Solutions is hiring a Customer Service representative for a long-term contract-to-hire opportunity with a leading financial services organization. This position offers the opportunity to build a long-term career while gaining exposure to multiple areas of the business, including Customer Service, Collections, Recovery Support, and Dealer Services.

Job Details

Location: Alpharetta, GA | Fully On-Site
Pay: $20.00/hr. for non-bilingual | $21.50/hr. for bilingual (Spanish/English) candidates
Work Schedule: Monday – Friday | Open availability required between 8:00 AM – 9:00 PM | Occasional Saturday shifts required based on business needs

What You’ll Be Doing

Handle a high volume of inbound and outbound customer calls
Assist customers with account inquiries, service requests, and issue resolution
Accurately document customer interactions and update account information
Navigate multiple computer systems while speaking with customers
Utilize dual monitors and various internal applications to manage customer accounts
Meet department performance, quality, and productivity goals
Maintain confidentiality of customer and financial information
Provide professional and positive customer experiences on every interaction
Adapt to changing business needs and support various departments through cross-training opportunities

What We’re Looking For

High School Diploma or GED preferred
Strong customer service experience required
Open to candidates from retail, hospitality, restaurant, banking, healthcare, call center, and other customer-facing industries
Excellent communication and problem-solving skills
Comfortable handling both inbound and outbound calls
Strong computer skills and ability to learn multiple systems
Ability to multitask while speaking with customers and entering information
Strong attention to detail and data entry accuracy
Ability to work in a fast-paced, metrics-driven environment
Flexibility to work rotating schedules as needed

Why You’ll Like This Opportunity

Long-term contract with strong conversion potential
Opportunities for career growth through cross-training
Stable and established organization
Professional office setting with business casual dress code

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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