Customer Service-Call Team

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Bilingual Customer Service Representative – Luxury Automotive Financial Services
Location: Remote

Type: Long-Term Contract-to-Hire
Company: Porsche Financial Services (TRC Talent Solutions)

TRC Talent Solutions, the exclusive talent and recruiting partner for Porsche Financial Services, is seeking Customer Service Representatives to support Porsche Financial Services and its luxury brand partners Bentley and Lamborghini. This role offers the opportunity to deliver high-end, white-glove customer service while working in a strong, collaborative culture with real advancement potential.

What’s In It For You
As a TRC contractor, you will receive:
• PTO allotment
• Full benefits program
• Bonus and promotion opportunities
• A positive, supportive culture

Key Responsibilities
• Provide One Contact Resolution to customers via phone, email, and web
• Deliver premium, white-glove customer service to customers, dealers, and internal teams
• Meet service-level targets including AHT, Quality, and Schedule Adherence
• Navigate multiple systems including Fiserv V8 and internal phone tools
• Follow established workflows for administrative requests

Qualifications
• Bilingual (Spanish/English) is required

• 3+ years of customer service experience; auto finance preferred
• Knowledge of FDCPA, FCRA, ECOA, and federal privacy regulations
• High computer literacy and ability to multitask
• High school diploma required; college degree preferred

Ready to build a long-term career supporting iconic luxury automotive brands?
Apply today and join a team that values exceptional service, professional development, and long-term opportunity

Company Description:
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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