District Parts & Service Sr. Specialist

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Legal Entity: American Honda Motor Co., Inc.
Business Unit: BU Parts Service & Technical
Department: DEP National P&S Field

Division: DIV Service
Work Location: Hoffman Estates, IL Zone Office
Shift: 1st
Workstyle: 100% Virtual
Career Level: 4
Job Grade: Exempt-2

Job Purpose

The Parts & Service Field Operations group provides dealer consulting and support to the Honda/Acura dealer network. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM is the dealer’s point of contact for all parts and service-related activities. The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of: Overall Customer Satisfaction, Reduction of Oil Change Time through implementation of Express/Accelerated Service initiatives, Respect for the Customers Time, Honda/Acura Genuine Parts and Accessory sales, Customer Pay Repair Order growth, as well as dealership advisor and technician training completion. The DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key objectives. This support includes but is not limited to: Participation in Honda/Acura programs, policies, and procedures, which develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty. The DPSM is expected to support DPSM mentoring, Pilot Program(s) as assigned and any other assigned areas of responsibility tasks or projects. This position is responsible for an average of 10-11 Honda/Acura Dealers.

Key Accountabilities

Achievement of Assigned Parts & Accessory Objectives
Achievement of Overall Customer Satisfaction Objectives
Achievement of Oil Change Service Time of <60 Minutes Honda / <65 Minutes Acura
Increase % of Dealers Achieving Oil Change Service Time of <60 Minutes Honda / <65 Minutes Acura

Qualifications, Experience, and Skills

Bachelor’s degree in business, Marketing, Automotive Technology, or equivalent
work-related experience
Minimum Experience
Minimum 3-5 years auto parts and service wholesale, and/or retail experience
Automotive service wholesale and/or retail experience strongly preferred
Knowledge of OEM automotive warranty policies and procedures preferred

What differentiates Honda and makes us an employer of choice?

Total Rewards:

Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
Regional Bonus (when applicable)
Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
Paid time off, including vacation, holidays, shutdown
Company Paid Short-Term and Long-Term Disability
401K Plan with company match + additional contribution
Representative Vehicle
Relocation assistance (if eligible)

Career Growth:

Advancement Opportunities
Career Mobility
Education Reimbursement for Continued Learning
Training and Development Programs

Additional Offerings:

Lifestyle Account
Tuition Assistance & Student Loan Repayment
Childcare Reimbursement Account
Elder Care Support
Wellbeing Program
Community Service and Engagement Programs
Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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