Manager Health Information Services

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Find your calling at Mercy!
The Health Information Management (HIM) Manager is responsible for leading and managing HIM initiatives, including overseeing staff training and development. This role ensures compliance with federal and state regulations and actively participates in quality improvement programs. Additionally, the HIM Manager utilizes data analytics to identify and resolve issues, as well as manage budgets effectively.

Position Details:

Position is located in Fort Smith, Arkansas.

Minimum Qualifications:
Education: Associate degree in Health Information Management.
Experience: 5 years’ experience in HIM/medical records. 3 years’ experience in a leadership/management position. Prior experience with coding/billing
Certification: Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) .

Preferred Qualifications:
Education: Bachelor of Science Degree in Health Information Management
Experience: 5-year experience in a leadership/management position. 3 years' experience in ROI (Release of Information) or MPI (Master Patient Information) Role. Epic EHR.

Other Skills, Knowledge, Abilities:

Technical Proficiency
Advanced analytical skills, problem-solving skills, data analysis skills, and research skills.
Proficiency in computer skills, including Microsoft Office.
Regulatory Knowledge
Extensive knowledge of HIPAA, CMS, and State Regulations along with Joint Commission Standards.
In-depth understanding of the health record, medical terminology, coding guidelines, the revenue cycle, and electronic health records (EHR).
Operational Abilities
Ability to monitor the quality of HIM processes and maintain facility readiness for regulatory audits.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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