Practice Manager - Mercy Clinic Spine & Pain

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Practice Manager – Spine & Pain Clinic (Mercy South, St. Louis, Missouri)

Step into a key leadership role at Mercy South’s Spine & Pain Clinic, where you’ll drive both clinical excellence and an exceptional patient experience. As Practice Manager, you will oversee the daily operations of a dynamic, patient‑focused practice, guiding a dedicated clinical and administrative team that supports our providers and delivers compassionate, high‑quality care to the community.

Position Details:

Practice Manager

Mercy Clinic Spine & Pain Management - Southfork

12700 Southfork Road

St. Louis, MO 63128

Schedule: Monday through Friday, Full Time, Exempt Position

Qualifications

Education: High School diploma or GED. Bachelor's degree or equivalent experience required.
Experience: Knowledge and experience with Microsoft Office required.
Preferred Experience: 2 or more years' experience in a physician or medical office preferred. Lead or supervisory experience preferred.
Preferred Knowledge: Knowledge of managed care billing practices preferred.

Key Responsibilities:

Lead and inspire clinic staff, ensuring smooth day‑to‑day operations, optimal team performance, and a supportive work environment.
Champion operational excellence by ensuring all clinical, technical, and administrative processes align with Mercy’s standards and regulatory requirements.
Partner closely with physicians to support their workflow, enhance satisfaction, and remove barriers to outstanding patient care.
Elevate the patient experience through intentional process improvements, service‑first culture building, and a commitment to quality.
Drive performance outcomes in areas such as coworker engagement, patient satisfaction, clinical quality, and financial stewardship.
Collaborate with senior leadership—including the Director or VP of Operations—to advance strategic initiatives and strengthen overall business performance.
Embrace continuous improvement, taking ownership of opportunities that enhance efficiency, care delivery, and team success.

This is an impactful leadership opportunity for someone who thrives in a clinical setting, enjoys developing people and processes, and wants to make a meaningful difference in the lives of patients managing pain and complex spine conditions.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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