Director - Coletta Cancer Center

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Find your calling at Mercy!
The Director of Operations is responsible for overseeing the operations of hospitals and/or clinics, ensuring efficient service delivery and promoting a collaborative work environment. Key duties include implementing strategic plans, managing budgets, ensuring compliance, and enhancing patient experience. The role involves tracking performance, reporting, and driving process improvements, all aligned with Mercy's mission and vision.

Position Details:

Minimum Qualifications:

Experience:

Five (5) years’ experience demonstrating capabilities and success applicable to the role. Demonstrated experience may be gained from prior operational management and/or leadership roles, through completion of college degrees, or a combination of applicable professional and educational experiences.

Skills, Knowledge Abilities:

Strong leadership and team-building skills
Excellent communication and interpersonal skills
Strategic and analytical skills
Financial acumen and budget management
Knowledge of healthcare regulations and compliance
Ability to drive process improvements and enhance operational efficiencies
Advanced knowledge of healthcare operations and patient-centered care practices
Knowledge of resource management and continuous improvement methodologies

Education: High school diploma or equivalent.

Preferred Qualifications:

Education: Bachelor’s or master’s degree in business administration, operations management, healthcare administration, or a related field.
Experience: Ten (10) years of experience in healthcare operations management. Proven track record in managing complex operations and leading teams to success.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Healthcare Director, Operations Director, Oncology Director

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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