RN Medical Transition Management - Onsite Virtual Care Center (P/T Nights)

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Find your calling at Mercy!
Performs as an (RN) Nurse in the Mercy Virtual triage program in accordance with all applicable Federal, State, and Mercy rules, regulations, policies, and
Job Description Summary
o Evaluating patients presenting to Mercy ED against defined criteria to determine clinical appropriateness for ED to Home program
 Collaborating with bedside ED team (nurse, provider) to facilitate expedited outpatient care
o Supporting patients with hospital follow up appointment scheduling when automation fails and/or conflicts patients
o Supporting Mercy’s value-based patient population within the moment needs to avoid ED visits/ hospitalization (i.e. transportation coordination)

Position Details:

** New initiative offering patient-centered care, a collaborative environment, and measurable impacts on the health of our communities **

This position serves as a 24/7 point of contact for ED handoffs, facilitates scheduling, and supports patients enrolled in Mercy’s Intense Care Coordination program across the care continuum.

Minimum Requirements:
Education: Graduated from a school of nursing (Associate's Degree, Diploma, or BSN).
Licensure: Is personally responsible for obtaining, and maintaining, a current RN license within the hiring state and/or compact licensure in which nursing duties are performed and must meet all state board of nursing requirements.
Experience: 2-3 years of recent experience in Med Surg, ED, or Critical Care.

Certifications: Basic Life Support certification through the American Heart Association or successful completion of course within 30 days of hire.
One or more of the certifications below may be required based on the position/unit hired to, or acquisition of certification within department required timeframe:
- ACLS (Advanced Cardiac Life Support)
- NRP (Neonatal Resuscitation Program)
- ENPC (Emergency Nursing Pediatric Course)
- TNCC (Trauma Nursing Core Course)
- CPHON (Certified Pediatric/Hematology/Oncology Nurses)
- OCN (Oncology Certified Nurse)
- BLS (Basic Life Support)
- PALS (Pediatric Advanced Life Support)
- PEARS (Pediatric Assessment Recognition and Stabilization)
- S.T.A.B.L.E. (Sugar, Temperature, Airway, Blood Pressure, Lab Work, And Emotional Support) Six Assessment & Care Modules
- C-EFM (Fetal Monitor Certification)
- Other unit-specific certifications as required

Physical Requirements:
• Position requires the ability to push, pull, and/or lift 50 lbs. on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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