Specialty Pharm Account Coordinator
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Find your calling at Mercy!
TheSpecialty Account Coordinator Iis responsible for multiple facets of patient account coordinationincluding insurance/benefit verification, rejection and denials management and collections. The Specialty Account Coordinator is also responsible for knowing which assistance programs, such as drug copay cards and/or foundations, patients may qualify for, assisting patients in enrolling in thoseprograms, monitoring services rendered and billing the assistance programs for the applicablefunds. This position requires a thorough understanding of all available programs, funding guidelines, claims procedures and insurance company regulations, as well as oncology coding and billing. This position monitors insurance company regulations for changes in pre-certification, documentation, medical necessity criteria, policy requirements and/or claims submission requirements. This position requires accuracy, attention to detail and the ability to communicate well with physicians, staff, patients, and insurance companies. The Specialty Account Coordinator I serves as a resource for other staff and patients. This position serves as a Senior Pharmacy Technician as needed. Performs duties in a manner consistent with Mercy Service Standards.
Position Details:
Education: Some college hours in Business, Finance and/or Accounting related courses preferred.
Licensure: Current State Technician license in good standing
Experience: A minimum of 3 years related experience required including 1 year of relevant pharmacy experience.
Certification/Registration: Certified Pharmacy Technician (CPhT) by the Pharmacy Technician Certification Board (PTCB) is required within six months from start.
Knowledge, Skills and Abilities:
Interpersonal, organizational, and analytical skills required.
Must possess ability to work in stressful situations, meet deadlines, and perform daily responsibilities with consistent accuracy.
Ability to use logic, good judgment ad be able to rapidly identify and initiate corrective actions when problems arise.
Must be able to communicate effectively providing good written and oral direction to co-workers.
Must be able to work effectively with VBO management and co-workers in demanding situations.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
keyword(s): Pharmacy, Pharmacy Technician, Specialty, Account Coordinator
Pharmacy, Pharmacy Technician, Specialty, Account Coordinator
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Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.
What does success look like in this role, and how is it measured?
Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.
Can you describe the team dynamic and the company culture?
Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.
What are the biggest challenges facing the person in this role right now?
Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.
How does the company support work-life balance and employee well-being??
Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.
These questions help you make an informed decision while also showing your professionalism and strategic thinking!
Location
Job Data
Company: Mercy
Location: Maryland Heights, MO
Posted: October 27, 2026
Category: Clinical/allied health