Eligibility Worker

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Description

Determine eligibility for Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), and Medicaid, by interviewing clients and assisting them with filling out forms; securing information, explaining agency programs as well as rights and responsibilities to participants and applicants; gathering personal, social, and financial data to determine eligibility; and assessing the needs of the customer and making appropriate referrals.

The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time.

Determines eligibility for public assistance and benefits by gathering personal and financial information; interpreting information and analyzing the details to assist with evaluations; ensuring that participants fall within guidelines set by local, state, and federal policy; completing changes in documents when necessary; keeping records up to date by performing terminations and suspensions of cases.
Develops knowledge and skills regarding policies by researching policies; maintaining awareness with current events; studying how policies impact clients; reviewing changes to policy; and applying adjustment to job performance as necessary.
Handles referrals by reviewing client circumstances; referring clients to internal or external departments and agencies when applicable; developing fraud awareness and dealing with clients in this regard as appropriate; testifying in court and fair hearings; and managing referrals for other situations when needed.
Attend trainings as required.

ADDITIONAL DUTIES

Performs additional duties as assigned.

Education and Experience
Bachelor’s Degree, with broad knowledge in a general professional or technical field; and one to two years of experience.

An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above

Certifications/Licenses

Valid Driver’s License with acceptable driving record according to City Criteria

Job Knowledge
Basic familiarity with the work to know common principles and terminology and to understand and solve simple problems.

Reading
Intermediate: Ability to read papers, periodicals, journals, manuals, dictionaries, and thesauruses.

Writing
Intermediate: Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.

Math
Intermediate: Ability to deal with a system of real numbers; and practical application of fractions, percentages, ratios/proportions and measurement.

Communication Skills
Requires providing basic information to others outside direct reporting relationships on procedures or general policies. Contact may require the consideration of different points of view to reach understanding and gain cooperation and acceptance of ideas.

Independence and Decision-Making
Normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few, easily identifiable choices. The assignment is usually reviewed frequently.

Technical Skills
Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization.

Fiscal Responsibilities
No budgetary/fiscal responsibility.

Supervisory Responsibilities
May occasionally direct helpers, assistants, seasonal employees, interns or temps.

PHYSICAL DEMANDS
Work is sedentary in nature, requiring occasional light physical exertion. Requires adequate vision, hearing and talking to use a computer, telephone and communicating effectively with others.

NON-PHYSICAL DEMANDS

Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.
Regular and predictable attendance is expected.
May frequently experience time pressure, frequent change of tasks, performing multiple tasks simultaneously, working closely with others as part of a team, and tedious or exacting work.
May occasionally experience irregular work schedule/overtime.

MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE
Typically requires use of standard office equipment, including computer and related hardware and software, and any other equipment as appropriate or required.

WORK ENVIRONMENT
The work is typically performed in an office setting, where there is occasional exposure to communicable diseases.

The employee is expected to use appropriate protective equipment for the assigned task; and any other equipment as apparent or assigned.

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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