Patient Support Specialist

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Customer Support Specialist I Hiring Now | No Experience Needed | Onsite- Pittsburgh

Pittsburgh, PA

Company Overview:

We are the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products and Quick Save remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

The Role:

As a Patient/Customer Support Specialist, you are on the front lines of the patient experience. You thrive in a fast-paced, startup environment where processes evolve, ambiguity exists, and learning happens daily. You are curious, proactive, and energized by solving problems for patients navigating complex healthcare systems.

This role is ideal for a self-starter and go-getter who learns quickly, adapts easily, and is motivated to grow within a high-impact healthcare technology company.

Compensation - $19-$21/hour

What you ll do:

Handle inquiries via phone, email, and chat to resolve routine and new issues with patients, doctors, and insurers
Provide patient care to accurately support pharma programs and triage to appropriate teams when required
Accurately documents all contact details to ensure patients receive timely and seamless support.
Use available resources and tools to find clear, accurate answers for patients.
Accurately and thoroughly document all patient interactions and key data insights across phone, email, and chat channels in accordance with established operating procedures and compliance standards.
Maintain confidentiality of patient and proprietary information
Participate in continued education on product changes, new features, and product launches

Qualified Candidates:

High school diploma or GED equivalent. An associate's or Bachelor's degree is a plus
No prior customer service experience required; we re looking for individuals with strong aptitude and a genuine interest in working in a customer-focused environment
Sound technical skills, analytical ability, good judgment, and strong operational focus
Fast learner with strong technical aptitude and the ability to learn complex new software quickly
Strong verbal and written communication skills
Comfortable working with ambiguity and shifting priorities
Curious mindset with a desire to continuously improve
Self-starter and go-getter who takes initiative and ownership
A passion for providing top-notch patient care
Ability to work with peers in a team effort and cross-functionally

Location/Hours:

Full time position hourly, on-site 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
Availability for Monday-Friday : 9:30AM-5:30PM, 10:30AM- 6:30PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM EST
OR open for availability for 4 day 10 hour shifts from 11am-9 pm EST OR 10am-8pm EST
Availability for rotating Saturday shifts 9am-5pm
Scheduling flexibility, as your schedule may change over time according to business needs

Benefits

Medical, dental, and vision insurance plans that fit your needs
401(k) retirement plan
Daily meal stipend for onsite marketplace
Pre-tax transit benefits and free onsite parking
Free shuttle service

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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