Veterinary Hospital Manager

East Bend Animal Hospital is seeking a Veterinary Hospital Manager who combines strong emotional intelligence, exceptional people leadership, and operational expertise. The ideal candidate is passionate about building a positive, collaborative culture, mentoring and developing team members, and successfully balancing multiple priorities in a fast-paced environment. Previous management experience is required, along with a proven track record of leading teams, managing projects, and driving organizational success.

As our Hospital Manager, you'll partner closely with the Medical Director and leadership team to oversee daily operations, support team growth and engagement, and foster a culture of accountability, communication, and continuous improvement. This role is ideal for a leader who thrives on coaching others, navigating competing priorities, and creating an environment where both people and the hospital can succeed.

Key Responsibilities Include:

• Financial Leadership: Monitor hospital performance, manage budgets, oversee payroll and financial operations, and drive business growth through data-informed decisions.
• Operational Oversight: Ensure efficient workflow, maintain regulatory compliance (OSHA, DEA, VMB), manage equipment and inventory, and implement hospital policies and procedures.
• Strategic Direction: Collaborate with leadership to develop and execute long-term goals, expand services, and support referral and business partnerships.
• Project & Facility Management: Lead day-to-day operations, scheduling, and maintenance while aligning administrative functions with overall hospital objectives.
• Client & Community Engagement: Oversee marketing strategies, resolve client concerns, enhance client experience, and foster retention and growth.
• Team Leadership: Manage and support department leads, oversee hiring and development, maintain staffing levels, and promote a positive, inclusive workplace culture.

Schedule, benefits and compensation**:

This is a full-time, salaried position and schedule flexibility is required based on business needs.

• Compensation: $70,000-$80,000 annual base salary*
• Bi-annual bonus opportunities: Based on hospital performance
• Hiring bonus package: Up to $2000 based on experience and credentials
• CE allowance: up to $1,000 based on credentials
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k with match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Your Qualifications:

• 2+ years of business management experience required
• Veterinary hospital management or medical/dental office management experience preferred
• Previous experience within a veterinary hospital preferred (e.g. veterinary technician or receptionist)
• Exceptional communication skills with a collaborative and servant leadership approach
• Resilience and adeptness in handling emotionally charged situations.
• Proficiency in budget management.
• Experience with team training and supervision.
• Strong computer literacy and adaptability to new systems.
• Self-motivated with a proactive approach to problem-solving.
• Capacity to work autonomously with minimal direct supervision.

About us:

East Bend Animal Hospital, situated in Bend, Oregon, is dedicated to providing compassionate and comprehensive veterinary care for pets in a modern and welcoming environment. With a team of four experienced veterinarians and a caring support staff, the hospital offers a wide range of services tailored to meet the individual needs of each furry companion. From preventive care and wellness exams to advanced diagnostics and surgical procedures, East Bend Animal Hospital prioritizes the health and well-being of pets while nurturing strong bonds with their owners.

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