Manager, AAdvantage Member Strategy

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Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Manager, AAdvantage Member Strategy is critical to shaping how millions of members earn, redeem, and engage with the AAdvantage® program across American Airlines and its global partner ecosystem. This role sits at the intersection of member insights, mileage economics, and partner strategy, translating data and feedback into actionable insights, leading monetization initiatives, and aligning accrual and redemption strategies with airline partners. By connecting cross-functional teams including Analytics, Revenue Management, Partnerships, Marketing, Finance, and IT, the role drives coordinated decision-making that enhances member value while optimizing program economics.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Translate AAdvantage member feedback and data into clear insights and coordinated actions across cross-functional teams
Lead mileage monetization strategy, including buy, gift, and transfer programs, and evaluate new revenue-generating opportunities
Partner with OneWorld alliance and other airline partners to align accrual, redemption, and reciprocal status benefits
Serve as a strategic advisor to internal teams on AAdvantage® earn, burn, and overall program economics
Analyze financial statements and program performance to assess profitability and identify opportunities for optimization
Develop business cases and financial models to support new initiatives, partnerships, and program enhancements
Collaborate with Finance, Marketing, Digital, and partner teams to ensure alignment on strategy and execution
Monitor industry trends and competitive landscape to inform program strategy and innovation

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Finance, Accounting, Economics, or related field
5+ years of experience working with financial statements and financial analysis

Preferred Qualifications- Education & Prior Job Experience

5+ years of experience using financial software and analytical tools
Foundational knowledge of accounting concepts and financial reporting principles
Master’s degree in Finance, Economics, or a related field
Experience in loyalty programs, airline industry, or customer strategy
Advanced experience with financial modeling and forecasting
Experience working with large datasets and business intelligence tools

Skills, Licenses & Certifications

Strong financial analysis and modeling skills
Proficiency in financial software (e.g., SAP, Oracle, Hyperion, or similar platforms)
Advanced Microsoft Excel and data analysis capabilities
Knowledge of accounting standards and practices
Strategic planning and problem-solving skills
Excellent written and verbal communication skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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