A well-established dealership in the Fort Worth market is looking for a skilled, motivated Automotive Service Director to lead our service department to the next level. If you're the kind of leader who takes pride in creating smooth processes, building trust with your team, and delivering an exceptional customer experience, this is the role you've been waiting for.

You’ll have the tools, support, and autonomy to lead the shop your way where efficiency, respect, and teamwork are the standard. This is your opportunity to run a well-equipped, high-traffic shop where leadership is respected, your voice matters, and your success is supported every step of the way. 

Benefits: 

• Competitive Pay Plan
• Medical, Dental, Vision, and Life Insurance
• Paid time off
• Employee discounts
• Career growth opportunities 

Responsibilities - Service Director:

• Oversee daily operations in the service department and keep everything running smoothly
• Lead and develop a high-performing team of technicians, advisors, and support staff
• Cultivate a positive, team-first work environment where people want to give their best
• Ensure top-tier repair quality, fast turnaround, and an exceptional customer experience
• Manage workflow, technician dispatch, and productivity targets
• Handle warranty processes, OEM compliance, and customer escalations professionally
• Track and improve KPIs – hours per RO, ELR, CSI, and overall profitability
• Collaborate with parts and sales to keep operations seamless
  
  
  

Qualifications/Requirements - Service Director:

• Service Management experience at a franchise dealership required
• Lead by example and bring out the best in your team
• Know how to balance efficiency with quality and customer care
• Understand flat rate systems, workflow management, and technician motivation
• Are proficient with DMS tools (Xtime, Reynolds, etc.) and OEM platforms
• Communicate clearly and handle challenges with a calm, solutions-first mindset
• Valid driver’s license and have and maintain an acceptable, safe driving record
• Must pass pre-employment screening
   

We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.