Customer Service Representative | $18/hr Plus Commission

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1360 Auto Mall Drive, Columbus, OH 43228

Automotive Service Department Scheduler

Starting at $18 Per Hour + Commission
+ Bonus!

Full-Time | Evening Schedule

Bilingual English / Spanish is a Plus!

Hugh White Honda is HIRING NOW for a Service Department Scheduler to respond to internet inquiries, answer calls, and schedule and confirm appointments for vehicle repairs, routine maintenance, and more!

Enjoy working in our fun, fast-paced Business Development Center! Ideal candidates will be enthusiastic, friendly, and have excellent customer service skills and experience with high inbound/outbound phone calls. We will train you to succeed and offer advancement opportunities!

We offer:

Starting at $18 plus commission and bonus!

Full-time Position,
Evenings until 8:00 PM Monday through Thursday, until 6:00 PM on Fridays, and Saturdays from 8:00 AM to 5:00 PM
Monthly Bonus Incentives
Onsite training!
Medical, Dental and Vision Insurance
401(k) Retirement Plan
Company-paid life insurance
Paid time off
Scholarship and continued education program
Employee discounts
Opportunity for advancement

Responsibilities:

Answer all inbound phone calls for the service department and schedule appointments for the service department
Inform customers of special programs/incentives
Call to confirm service appointments
Follow up with every service customer regarding his or her satisfaction with the service department
Greet customers cordially and guide them to the relevant location depending on the purpose of their visit
Perform other related duties as assigned

Qualifications/Requirements:

Onsite position
Must be available to work evenings until 8:00 PM Monday through Thursday, until 6:00 PM on Fridays, and Saturdays from 8:00 AM
to 5:00 PM
Resume must be uploaded to be considered
Bilingual English / Spanish is a plus!
Good verbal and written communication skills required
Customer service and phone experience required
Computer/internet savvy
Must be a motivated and goal-driven candidate who will make an immediate impact and help us to continue to grow

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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