Onsite Service Account Manager

This Jobot Job is hosted by: Melissa Thavenius
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Salary: $90,000 - $100,000 per year

A bit about us:

Our client is a growing provider of commercial and industrial door, dock and facility service solutions. They partner with major organizations to keep critical equipment operating safely and efficiently through dedicated field service, preventative maintenance and repair support.

They are looking for an Onsite Service Account Manager to serve as the dedicated service partner for one of their largest automotive manufacturing customers in Maysville, OH.

Why join us?

Up to $100K base depending on experience
Monday–Friday, approximately 9–5
Dedicated to one major customer and location
Blend of service operations, team leadership and account management
Two dedicated technicians reporting directly to you
Highly visible role with direct customer interaction
Opportunity to own the service relationship without the chaos of managing a large branch or territory
Growing organization with opportunities for continued advancement

Job Details

This is a unique hybrid of service management and account management. You’ll sit onsite at a major manufacturing facility and serve as the primary point of contact between the customer and our client's service organization.

You'll directly oversee two dedicated service technicians responsible for commercial door and dock equipment while owning the administrative and customer-facing side of the relationship.

This is not primarily a hands-on technician position. You'll spend much of your time coordinating service activity, managing priorities, communicating with the customer and working with procurement. However, we're looking for someone with enough mechanical aptitude and field-service knowledge to understand the work, support the technicians and occasionally jump in when needed.

Responsibilities

• Serve as the dedicated onsite service contact for a major automotive manufacturing customer
• Directly manage and support two dedicated service technicians
• Coordinate daily service requests, preventative maintenance and repair priorities
• Manage work orders, scheduling, documentation and service follow-through
• Work closely with customer procurement and facility stakeholders
• Track open service issues and ensure work is completed accurately and on time
• Coordinate parts, materials and other resources needed by technicians
• Communicate service status, priorities and potential issues to the customer
• Build a strong working relationship with customer leadership and internal stakeholders
• Provide day-to-day coaching, direction and accountability for technicians
• Understand the mechanical work being performed and provide field support when necessary
• Identify opportunities to improve service delivery, responsiveness and overall customer experience

Ideal Background

• Experience in field service, industrial maintenance, facilities service or another mechanical service environment
• Previous experience supervising or leading service technicians strongly preferred
• Strong mechanical aptitude; direct door and dock experience is a plus, not a requirement
• Comfortable balancing customer/account management with service operations and administrative responsibilities
• Experience coordinating work orders, scheduling, parts, service requests and field activity
• Strong customer-facing communication skills
• Experience working with procurement, facilities or plant personnel is helpful
• Organized, responsive and comfortable owning issues through resolution
• Able to operate independently while embedded at a customer location
• Manufacturing facility experience is a plus

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

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