Outreach Specialist - Healthcare Sales

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Join BoldAge PACE and Make a Difference!

Why work with us?

A People First Environment: We make what is important to those we serve important to us.
Make an Impact: Enhance the quality of life for seniors.
Professional Growth: Access to training and career development.

Competitive Compensation:

Medical/Dental
Generous Paid Time Off
401K with Match*
Life Insurance
Tuition Reimbursement
Flexible Spending Account
Employee Assistance Program

BE PART OF OUR MISSION!

Are you passionate about helping older adults live meaningful, independent lives at home with grace and dignity? BoldAge PACE is an all-inclusive program of care, personalized to meet the individual health and well-being needs of our participants. Our approach is simple: We listen to our participants and their caregivers to truly understand their needs and desires.

OUTREACH SPECIALIST

JOB SUMMARY

Under the direction of the Director of Business Development, the Outreach Specialist is responsible for driving program growth through strategic outreach, relationship development, and high-quality prospect engagement. This position serves as the front line of the Outreach & Engagement team, identifying, qualifying, and converting prospective participants into enrollments while educating the community about the PACE model of care.

The Outreach Specialists represent BoldAge with professionalism and purpose, embodying our values of People First, Seek to Understand, Exceed Expectations, Do the Right Thing, and Be Bold. They build trust with referral partners, healthcare providers, and community organizations, positioning BoldAge PACE as the premier solution for older adults who wish to remain safely and independently in their homes.

Develops and cultivates the PACE organization’s network of business, healthcare, and community relationships by:

Developing a deliberate and organized approach to identifying and engaging with referral partners within the community
Actively participating in community groups
Presenting at community events about PACE and care of older adults
Cultivating and maintaining positive and constructive relationships with healthcare providers, senior service providers and other referral sources
Establishing positive relationships with potential participants, their families, and caregivers
Responding timely to all inquiries and commitments
Evaluating and learning about the needs of the community, especially older adults, and their families, and incorporating learned information into community outreach
Facilitating the assessment and eligibility determination processes by identifying quality referrals and collaborating with other enrollment staff and the interdisciplinary team.

ESSESNTIAL DUTIES AND RESPONSIBILITIES:

Develop and execute a strategic outreach plan aligned with the department’s annual and site-specific growth goals.
Identify, qualify, and cultivate high-quality referrals from healthcare providers, community organizations, and senior service networks.
Conduct consultative conversations with prospects and caregivers to understand their needs and align those needs to PACE services.
Maintain timely and accurate documentation of all outreach, referral, and prospect activities in the CRM.
Build and maintain strong relationships with referral partners, ensuring regular communication and follow-up.
Represent BoldAge PACE at community events, educational presentations, and networking opportunities to increase awareness of the PACE model.
Use knowledge of service area demographics, market data, and referral trends to guide outreach priorities and strategies.
Collaborate with Enrollment Advisors/Specialists, Benefits Specialists, Level of Care Assessors, and site Interdisciplinary Team (IDT) members to ensure seamless transitions from referral to enrollment.
Meet or exceed individual goals for referral generation, enrollments, and outreach activities.
Apply a person-centered, inclusive approach to all outreach interactions, optimizing every encounter with prospective participants and referral partners.
Participate in team meetings, continuing education, and professional development to maintain knowledge of PACE principles, policies, and compliance standards.
Maintain confidentiality, uphold all OSHA and infection control protocols, and contribute to a safe and positive work environment.
Support organizational Quality Improvement initiatives and represent BoldAge with integrity in all internal and external interactions.
Perform other duties as assigned to support organizational goals and PACE operations.

EXPERIENCE AND EDUCATION

High school diploma required; Bachelor’s degree in Marketing, Communications, Business, Healthcare Administration, or Human Services preferred.
Minimum of 3 years in community outreach, relationship-based sales, or business development — ideally in healthcare, aging services, or nonprofit settings.
Proven ability to meet or exceed sales, referral, or outreach goals.
Knowledge of PACE, Medicare/Medicaid eligibility, and local senior service systems preferred.
Proficiency in CRM systems and Microsoft Office Suite.
Strong written, verbal, and public speaking skills.
1 year experience working with the frail and elderly population, if this is not present training will be provided.

PRE-EMPLOYMENT REQUIREMENTS:

Must have reliable transportation, a valid driver's license, and the minimum state required liability auto insurance.
Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.
Pass a comprehensive criminal background check that may include, but is not limited to, federal and state Medicare/Medicaid exclusion lists, criminal history, education verification, license verification, reference check, and drug screen.

Full-time
Monday - Friday
Days
Full-time

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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