Automotive Service Advisor | Top Advisors Earn $100K+

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4340 W. Dublin Granville Rd., Dublin, OH 43017

AUTOMOTIVE SERVICE ADVISORS!

Opportunity to Earn $80,000+ Annually!

Top Advisors earn $100,000+!

5-day Work Week with
Rotating Saturdays

Acura Columbus is looking to hiring an experienced Service Advisor for our busy Service Department. We treat our customers like family and pride ourselves on customer service and our loyal customer base. Our ideal candidate will be a skilled multi-tasker with great Sales and Customer Service History.

Job Benefits - Service Advisor:

We provide a positive, professional work environment with paid training opportunities. We believe in employee development and advancement from within. Our team members enjoy terrific benefits, which include:

Competitive Pay Plan - Earn Up to $80,000 Plus!
Top Advisors earn $100,000+!
5-day work week with rotating Saturdays
Medical and Dental Insurance
401(k) plan
Family Atmosphere!

Responsibilities - Service Advisor:

Greet customers and assist them with any inquiries.
Consult with customer on applicable service specials
Document services declined and ask for follow-up on future service considerations
Keep customer informed on completion times, service expenses, and possible changes
Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns are addressed
Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer has a positive service experience
Utilize and embrace provided technology such as video, text, electronic multi-point, and online bill pay to improve the customer experience and increase sales.
Communicate effectively and professionally with other team members (management, parts, technicians, valet drivers, office, sales etc.)
Field customer phone calls, chats, and emails, and schedule appointments
Build strong relationships with the customers

Requirements - Service Advisor:

Service Advisor experience is preferred!
Automotive experience is preferred!
BDC experience is a plus!
Able to work efficiently and multi-task in a fast-paced environment
Strong written and oral communication skills
Valid in-state driver's license

We are an Equal Opportunity Employer.
All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR, and drug screening.

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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