Automotive Service Advisor | $70K-$140K+ Income | Paid Training

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7800 Independence Blvd. Charlotte, NC 28227

Automotive Service Advisor

$70,000 - $140,000+ Annual Income Potential

Top Pay | Supportive Team | Advancement Opportunities

Join Carolina VW & Build Your Career with a Dealership that Values Its Employees as Much as Its Customers!

Carolina Volkswagen is looking for a motivated, customer-focused Service Advisor to join our growing team. If you're ready for a dealership that values your experience, invests in your success, and gives you the tools to thrive, we'd love to meet you.

Previous Automotive Service Advisor experience is preferred, but we're also interested in candidates with transferable experience in automotive sales, parts, collision repair, tire and service centers, quick lube, RV, marine, powersports, fleet, or other customer-facing automotive service environments. If you enjoy helping customers, communicating clearly, and building relationships, we'll provide the support and training to help you succeed.

Why Service Advisors Choose Carolina VW? You’ll Have the Tools You Need to Succeed:

We believe great Service Advisors perform best when they're supported and not left to figure everything out alone. That's why you'll have an established customer base, experienced service leadership, digital inspection tools, online scheduling, loaner vehicles for qualifying repairs, and a team of technicians, parts professionals, and administrative staff working together to help you provide an exceptional customer experience.

What We Offer:

$70,000 - $140,000 or more income potential
Medical, Dental and Vision Insurance
401(k) Retirement Plan
Paid time off – you can earn up to 24 PTO days!
An established customer base and steady service traffic
High customer-pay volume
A supportive Service Manager and leadership team invested in your success
Skilled technicians, parts professionals, and admin support working together to keep repairs moving efficiently
Digital multipoint inspections and video recommendations to help educate customers and build trust
Online appointment scheduling that helps keep workflow organized
Modern tools and processes designed to improve communication and efficiency
Paid training and ongoing coaching to help you continue growing your career
State-of-the-Art Facilities

Responsibilities:

Schedule appointments with customers
Greet customers and make them feel welcome
Advise customers on necessary and suggested services and costs
Inform customers of any current special promotions available

Qualifications and Requirements:

Automotive Service Advisor / Service Writer experience preferred
Related experience in automotive sales, parts, collision repair, tire/service centers, RV, marine, powersports, fleet maintenance, or similar customer-facing automotive roles will also be considered
A great attitude, people skills and work ethic required
High school diploma or equivalent preferred
Familiarity with Reynolds and Reynolds a big plus!
Valid in-state driver's license
Professional personal appearance
A 'People Person' with excellent communication skills

Carolina Volkswagen is an Equal Opportunity Employer (EOE) that encourages minorities, females, veterans and those with disabilities to apply.

We are an Equal Opportunity Employer and prohibit discrimination/harassment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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