Service Account Manager

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This Jobot Job is hosted by: Craig Rosecrans
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Salary: $115,000 - $130,000 per year

A bit about us:

A global industrial technology and engineering organization is seeking a Service Account Manager to support customers within the process manufacturing sector. This role focuses on developing long-term customer relationships, identifying service and maintenance opportunities, and serving as a trusted advisor to manufacturing facilities seeking to improve reliability, efficiency, and operational performance.

The successful candidate will work closely with plant leadership, maintenance teams, operations personnel, and engineering groups to identify challenges and deliver value-added service solutions. This position combines technical understanding with consultative account management and business development responsibilities.

Why join us?

Competitive Base Salary
Company paid health plan for employees
Very generous PTO
Dental and Vision, FSA, HSA
Small team, autonomy
Many more great perks!

Job Details

Qualifications
Bachelor's degree in Engineering (Mechanical, Chemical, Industrial, or related discipline preferred), or equivalent industry experience.
Experience in industrial sales, account management, field service, maintenance, operations, reliability, or engineering.
Prior experience supporting manufacturing, process industries, energy, chemicals, paper, wood products, or other heavy industrial environments is highly preferred.
Strong customer relationship and communication skills.
Ability to interact effectively with maintenance, operations, engineering, and executive leadership teams.
Strong organizational and time management skills.
Experience utilizing CRM platforms and Microsoft Office applications.

Key Responsibilities
Account Management & Customer Support
Develop and maintain strong relationships with existing customers across assigned accounts.
Serve as the primary point of contact for service-related opportunities, customer concerns, and ongoing support needs.
Conduct regular customer visits to understand operational challenges and identify opportunities for improvement.
Partner with customers to develop solutions that improve reliability, uptime, safety, and overall plant performance.
Ensure customer satisfaction through proactive communication and coordination of internal resources.

Service Sales & Business Development
Identify opportunities for maintenance services, upgrades, rebuilds, inspections, optimization projects, spare parts, and technical support.
Generate and manage service opportunities throughout the sales cycle, from initial discovery through proposal development and order execution.
Collaborate with technical specialists and engineering teams to develop customer-focused solutions.
Maintain visibility into customer capital projects, maintenance initiatives, outages, and operational priorities.
Track opportunities, forecasts, and customer interactions within CRM systems.

Strategic Account Planning
Develop account strategies to strengthen customer relationships and increase service revenue within existing accounts.
Gather market intelligence related to customer priorities, industry trends, and competitive activity.
Support forecasting, budgeting, and territory planning activities.
Represent the company at customer events, technical conferences, and industry meetings.

What We're Looking For

The ideal candidate is someone who understands industrial manufacturing environments and enjoys building trusted relationships with customers. Whether your background comes from maintenance, operations, engineering, field service, or technical sales, success in this role comes from understanding customer challenges and helping them improve plant performance through service-based solutions.

Experience supporting process manufacturing facilities, maintenance organizations, reliability programs, shutdowns/outages, or aftermarket service initiatives is highly desirable.

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

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5 Questions You Should Ask During the Interview

Here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

What does success look like in this role, and how is it measured?

Why ask this? You want to ensure you have a clear understanding of expectations before accepting the role. Knowing how success is measured helps you hit the ground running and avoid surprises about performance evaluations. It also signals to the employer that you're results-driven.

Can you describe the team dynamic and the company culture?

Why ask this? Skills and experience matter, but if the work environment isn’t a good fit, you won’t be happy or productive. This question helps you gauge whether the company values collaboration, how teams interact, and whether the culture aligns with your work style and values.

What are the biggest challenges facing the person in this role right now?

Why ask this? Every job has challenges, and it’s better to know them upfront. This helps you assess whether the role is a good fit for your strengths and whether the company is realistic about its expectations. If they hesitate to answer, it could be a red flag.

How does the company support work-life balance and employee well-being??

Why ask this? Burnout is real, and some companies expect employees to sacrifice personal time for the job. By asking this, you’ll get a sense of how they value work-life balance, flexibility, and well-being—things that are crucial for job satisfaction and long-term success.

These questions help you make an informed decision while also showing your professionalism and strategic thinking!

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